TROLLA | Terms and Conditions

TROLLA Terms and Conditions For Online-

Payments

The Terms and Conditions contained herein shall apply to any person (“User”) using the services of

Trolla Mobile Application owned by Stella Express and Logistics Private Limited for making payments

through an online payment gateway service (“Service”) offered jointly by ICICI Bank Ltd. and Payment

Gateway Service provider, through Trolla website www.trollaexpress.com Each User is therefore

deemed to have read and accepted these Terms and Conditions.

Trolla respects and protects the privacy of the individuals that access the information and use the

services provided through them. Individually identifiable information about the User is not willfully

disclosed to any third party without first receiving the User’s permission, as covered in this Privacy

Policy.

This Privacy Policy describes Trolla’s treatment of personally identifiable information that Trolla collects

when Users on the Trolla’s website. Trolla does not collect any unique information about the User (such

as User’s name, email address, age, gender etc.) except when the User specifically and knowingly

provide such information on the Website. Like any business interested in offering the highest quality of

service to clients, Trolla may, from time to time, send email and other communication to the User tell

them about the various services, features, functionality and content offered by TROLLA website or seek

voluntary information from you.

Please be aware, however, that TROLLA will release specific personal information about the User

if required to do so in the following circumstances:

in order to comply with any valid legal process such as a search warrant, statute, or court order,

if any of User’s actions on TROLLA’s website violate the Terms of Service or any of TROLLA’s

guidelines for specific services, or

to protect or defend TROLLA’s legal rights or property, the TROLLA’s site, or TROLLA Users; or

to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving

potential threats to the security, integrity of TROLLA’s website/offerings.

General Terms and Conditions For Online-Payments

Once a User has accepted these Terms and Conditions, he/ she may register and avail the

Services. A User may either register on TROLLA’s website or alternatively enter his/ her details

and pay their dues in any other manner as may be specified by TROLLA from time to time.

TROLLA’s rights, obligations, undertakings shall be subject to the laws in force in India, as well

as any directives/ procedures of Government of India, and nothing contained in these Terms and

Conditions shall be in derogation of TROLLA’s right to comply with any law enforcement

agencies request or requirements relating to any User’s use of the website or information

provided to or gathered by TROLLA’s with respect to such use. Each User accepts and agrees

that the provision of details of his/ her use of the Website to regulators or police or to any other

third party in order to resolve disputes or complaints which relate to the

Website shall be at the absolute discretion of TROLAA.

If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant

to applicable law including, but not limited to, the warranty disclaimers and liability limitations set

forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid,

enforceable provision that most closely matches the intent of the original provision and the

remainder of these Terms and Conditions shall continue in effect.

These Terms and Conditions constitute the entire agreement between the User and TROLLA.

These Terms and Conditions supersede all prior or contemporaneous communications and

proposals, whether electronic, oral, or written, between the User and TROLLA. A printed version

of these Terms and Conditions and of any notice given in electronic form shall be admissible in

judicial or administrative proceedings based upon or relating to these Terms and Conditions to

the same extent and subject to the same conditions as other business documents and records

originally generated and maintained in printed form.

The entries in the books of TROLLA’s and/or the Payment Service Providers kept in the ordinary

course of business of TROLLA and/or the Payment Service Providers with regard to transactions

covered under these Terms and Conditions and matters therein appearing shall be binding on

the User and shall be conclusive proof of the genuineness and accuracy of the transaction.

Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the

User for any reason whatsoever, such User shall immediately approach TROLLA’s with his/ her

claim details and claim refund from TROLLA alone. Such refund (if any) shall be effected only

by TROLLA via payment gateway or by means of a demand draft or such other means as

TROLLA deems appropriate. No claims for refund/ charge back shall be made by any User to

the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.

In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled

credit card or net banking purchase transaction(s) which are at any time refused, debited or

charged back to merchant account (and shall also include similar debits to Payment Service

Provider's accounts, if any) by the acquiring bank or credit card company for any reason

whatsoever, together with the bank fees, penalties and other charges incidental thereto.

Refund for fraudulent/duplicate transaction(s): The User shall directly contact TROLLA for any

fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent

individual/party and such issues shall be suitably addressed by TROLLA alone in line with their

policies and rules.

Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s web

page, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or

‘failure’ or ‘session timeout’, the User shall, before initiating the second payment,, check whether

his/her Bank Account has been debited or not and accordingly resort to one of the following

options:

(I) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment

twice and immediately thereafter contact TROLLA via e-mail or any other mode of

contact as provided by TROLLA to confirm payment.

(ii)n case the Bank Account is not debited, the User may initiate a fresh transaction to make

payment.

However, the User agrees that under no circumstances the Payment Gateway Service Provider

shall be held responsible for such fraudulent/duplicate transactions and hence no claims should

be raised to Payment Gateway Service Provider No communication received by the Payment

Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).

Limitation of Liability

1. TROLLA has made this Service available to the User as a matter of convenience. TROLLA

expressly disclaims any claim or liability arising out of the provision of this Service. The User

agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that

TROLLA reserves the right to terminate the rights to use of the Service immediately without

giving any prior notice thereof.

2. TROLLA and/or the Payment Service Providers shall not be liable for any inaccuracy, error or

delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery

of any such data, information or message; or (c) any loss or damage arising from or occasioned

by any such inaccuracy, error, delay or omission, non-performance or interruption in any such

data, information or message. Under no circumstances shall the TROLLA and/or the Payment

Service Providers, its employees, directors, and its third party agents involved in processing,

delivering or managing the Services, be liable for any direct, indirect, incidental, special or

consequential damages, or any damages whatsoever, including punitive or exemplary arising

out of or in any way connected with the provision of or any inadequacy or deficiency in the

provision of the Services or resulting from unauthorized access or alteration of transmissions of

data or arising from suspension or termination of the Services.

3. TROLLA and the Payment Service Provider(s) assume no liability whatsoever for any monetary

or other damage suffered by the User on account of:

(I)

the delay, failure, interruption, or corruption of any data or other information transmitted in

connection with use of the Payment Gateway or Services in connection thereto; and/ or

(ii) any interruption or errors in the operation of the Payment Gateway.

4. The User shall indemnify and hold harmless the Payment Service Provider(s) and TROLLA and

their respective officers, directors, agents, and employees, from any claim or demand, or actions

arising out of or in connection with the utilization of the Services.

5. The User agrees that TROLLA or any of its employees will not be held liable by the User for

any loss or damages arising from your use of, or reliance upon the information contained on the

Website, or any failure to comply with these Terms and Conditions where such failure is due to

circumstance beyond TROLLA’s reasonable control.

Miscellaneous Conditions :

Any waiver of any rights available to TROLLA’s under these Terms and Conditions shall not

mean that those rights are automatically waived.

The User agrees, understands and confirms that his/ her personal data including without

limitation details relating to debit card/ credit card transmitted over the Internet may be

susceptible to misuse, hacking, theft and/ or fraud and that TROLLA’s or the Payment Service

Provider(s) have no control over such matters.

Although all reasonable care has been taken towards guarding against unauthorized use of any

information transmitted by the User, TROLLA’s does not represent or guarantee that the use of

the Services provided by/ through it will not result in theft and/or unauthorized use of data over

the Internet.

TROLLA, the Payment Service Provider(s) and its affiliates and associates shall not be liable,

at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay

in operation or transmission, computer virus, communications line failure, theft or destruction

or unauthorized access to, alteration of, or use of information contained on the Website.

The User may be required to create his/ her own User ID and Password in order to register and/

or use the Services provided by TROLLA on the Website. By accepting these Terms and

Conditions the User agrees that his/ her User ID and Password are very important pieces of

information and it shall be the User’s own responsibility to keep them secure and confidential.

In furtherance hereof, the User agrees to;

5.i.

Choose a new password, whenever required for security reasons.

5.ii.

Keep his/ her User ID & Password strictly confidential.

5.iii.

Be responsible for any transactions made by User under such User ID and Password.

The User is hereby informed that TROLLA will never ask the User for the User’s password in an

unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/

her TROLLA account on the Website and close the web browser window when the transaction(s)

have been completed. This is to ensure that others cannot access the User’s personal

information and correspondence when the User happens to share a computer with someone

else or is using a computer in a public place like a library or Internet café.

Debit/Credit Card, Bank Account Details

The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid

Service(s) must be correct and accurate and that the User shall not use a debit/ credit card,

that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner

thereof. The User further agrees and undertakes to provide correct and valid debit/credit card

details.

The User may pay his/ her dues to TROLLA by using a debit/credit card or through online

banking account. The User warrants, agrees and confirms that when he/ she initiates a

payment transaction and/or issues an online payment instruction and provides his/ her

card / bank details:

The User is fully and lawfully entitled to use such credit / debit card, bank account for

such transactions;

ii.

The User is responsible to ensure that the card/ bank account details provided by him/

her are accurate;

iii.

The User is authorizing debit of the nominated card/ bank account for the payment of dues

selected by such User along with the applicable Fees.

iv.

The User is responsible to ensure sufficient credit is available on the nominated card/

bank account at the time of making the payment to permit the payment of the dues

payable or the bill(s) selected by the User inclusive of the applicable Fee.

Personal Information

The User agrees that, to the extent required or permitted by law, TROLLA and/ or the Payment

Service Provider(s) may also collect, use and disclose personal information in connection with

security related or law enforcement investigations or in the course of cooperating with authorities

or complying with legal requirements.

The User agrees that any communication sent by the User vide e-mail, shall imply release of

information therein/ therewith to TROLAA. The User agrees to be contacted via e-mail on such

mails initiated by him/ her.

In addition to the information already in the possession of TROLLA and/ or the Payment Service

Provider(s), TROLLA may have collected similar information from the User in the past. By

entering the Website the User consents to the terms of TROLLA’s information privacy policy and

to TROLLA’s continued use of previously collected information. By submitting the User’s

personal information to TROLLA, the User will be treated as having given his/her permission for

the processing of the User’s personal data as set out herein.

The User acknowledges and agrees that his/ her information will be managed in accordance

with the laws for the time in force.

Payment Gateway Disclaimer

The Service is provided in order to facilitate access to view and pay dues online. TROLLA or

the Payment Service Provider(s) do not make any representation of any kind, express or implied,

as to the operation of the Payment Gateway other than what is specified in the Website for this

purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that

his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility

of the User.