TROLLA Terms and Conditions For Online-
The Terms and Conditions contained herein shall apply to any person (“User”) using the services of
Trolla Mobile Application owned by Stella Express and Logistics Private Limited for making payments
through an online payment gateway service (“Service”) offered jointly by ICICI Bank Ltd. and Payment
Gateway Service provider, through Trolla website Each User is therefore
deemed to have read and accepted these Terms and Conditions.
Privacy Policy
Trolla respects and protects the privacy of the individuals that access the information and use the
services provided through them. Individually identifiable information about the User is not willfully
disclosed to any third party without first receiving the User’s permission, as covered in this Privacy
This Privacy Policy describes Trolla’s treatment of personally identifiable information that Trolla collects
when Users on the Trolla’s website. Trolla does not collect any unique information about the User (such
as User’s name, email address, age, gender etc.) except when the User specifically and knowingly
provide such information on the Website. Like any business interested in offering the highest quality of
service to clients, Trolla may, from time to time, send email and other communication to the User tell
them about the various services, features, functionality and content offered by TROLLA website or seek
voluntary information from you.
Please be aware, however, that TROLLA will release specific personal information about the User
if required to do so in the following circumstances:
in order to comply with any valid legal process such as a search warrant, statute, or court order,
if any of User’s actions on TROLLA’s website violate the Terms of Service or any of TROLLA’s
guidelines for specific services, or
to protect or defend TROLLA’s legal rights or property, the TROLLA’s site, or TROLLA Users; or
to investigate, prevent, or act regarding illegal activities, suspected fraud, situations involving
potential threats to the security, integrity of TROLLA’s website/offerings.
General Terms and Conditions For Online-Payments
Once a User has accepted these Terms and Conditions, he/ she may register and avail the
Services. A User may either register on TROLLA’s website or alternatively enter his/ her details
and pay their dues in any other manner as may be specified by TROLLA from time to time.
TROLLA’s rights, obligations, undertakings shall be subject to the laws in force in India, as well
as any directives/ procedures of Government of India, and nothing contained in these Terms and
Conditions shall be in derogation of TROLLA’s right to comply with any law enforcement
agencies request or requirements relating to any User’s use of the website or information
provided to or gathered by TROLLA’s with respect to such use. Each User accepts and agrees
that the provision of details of his/ her use of the Website to regulators or police or to any other
third party in order to resolve disputes or complaints which relate to the
Website shall be at the absolute discretion of TROLAA.
If any part of these Terms and Conditions are determined to be invalid or unenforceable pursuant
to applicable law including, but not limited to, the warranty disclaimers and liability limitations set
forth herein, then the invalid or unenforceable provision will be deemed superseded by a valid,
enforceable provision that most closely matches the intent of the original provision and the
remainder of these Terms and Conditions shall continue in effect.
These Terms and Conditions constitute the entire agreement between the User and TROLLA.
These Terms and Conditions supersede all prior or contemporaneous communications and
proposals, whether electronic, oral, or written, between the User and TROLLA. A printed version
of these Terms and Conditions and of any notice given in electronic form shall be admissible in
judicial or administrative proceedings based upon or relating to these Terms and Conditions to
the same extent and subject to the same conditions as other business documents and records
originally generated and maintained in printed form.
The entries in the books of TROLLA’s and/or the Payment Service Providers kept in the ordinary
course of business of TROLLA and/or the Payment Service Providers with regard to transactions
covered under these Terms and Conditions and matters therein appearing shall be binding on
the User and shall be conclusive proof of the genuineness and accuracy of the transaction.
Refund For Charge Back Transaction: In the event there is any claim for/ of charge back by the
User for any reason whatsoever, such User shall immediately approach TROLLA’s with his/ her
claim details and claim refund from TROLLA alone. Such refund (if any) shall be effected only
by TROLLA via payment gateway or by means of a demand draft or such other means as
TROLLA deems appropriate. No claims for refund/ charge back shall be made by any User to
the Payment Service Provider(s) and in the event such claim is made it shall not be entertained.
In these Terms and Conditions, the term “Charge Back” shall mean, approved and settled
credit card or net banking purchase transaction(s) which are at any time refused, debited or
charged back to merchant account (and shall also include similar debits to Payment Service
Provider's accounts, if any) by the acquiring bank or credit card company for any reason
whatsoever, together with the bank fees, penalties and other charges incidental thereto.
Refund for fraudulent/duplicate transaction(s): The User shall directly contact TROLLA for any
fraudulent transaction(s) on account of misuse of Card/ Bank details by a fraudulent
individual/party and such issues shall be suitably addressed by TROLLA alone in line with their
policies and rules.
Server Slow Down/Session Timeout: In case the Website or Payment Service Provider’s web
page, that is linked to the Website, is experiencing any server related issues like ‘slow down’ or
‘failure’ or ‘session timeout’, the User shall, before initiating the second payment,, check whether
his/her Bank Account has been debited or not and accordingly resort to one of the following
(I) In case the Bank Account appears to be debited, ensure that he/ she does not make the payment
twice and immediately thereafter contact TROLLA via e-mail or any other mode of
contact as provided by TROLLA to confirm payment.
(ii)n case the Bank Account is not debited, the User may initiate a fresh transaction to make
However, the User agrees that under no circumstances the Payment Gateway Service Provider
shall be held responsible for such fraudulent/duplicate transactions and hence no claims should
be raised to Payment Gateway Service Provider No communication received by the Payment
Service Provider(s) in this regards shall be entertained by the Payment Service Provider(s).
Limitation of Liability
1. TROLLA has made this Service available to the User as a matter of convenience. TROLLA
expressly disclaims any claim or liability arising out of the provision of this Service. The User
agrees and acknowledges that he/ she shall be solely responsible for his/ her conduct and that
TROLLA reserves the right to terminate the rights to use of the Service immediately without
giving any prior notice thereof.
2. TROLLA and/or the Payment Service Providers shall not be liable for any inaccuracy, error or
delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery
of any such data, information or message; or (c) any loss or damage arising from or occasioned
by any such inaccuracy, error, delay or omission, non-performance or interruption in any such
data, information or message. Under no circumstances shall the TROLLA and/or the Payment
Service Providers, its employees, directors, and its third party agents involved in processing,
delivering or managing the Services, be liable for any direct, indirect, incidental, special or
consequential damages, or any damages whatsoever, including punitive or exemplary arising
out of or in any way connected with the provision of or any inadequacy or deficiency in the
provision of the Services or resulting from unauthorized access or alteration of transmissions of
data or arising from suspension or termination of the Services.
3. TROLLA and the Payment Service Provider(s) assume no liability whatsoever for any monetary
or other damage suffered by the User on account of:
the delay, failure, interruption, or corruption of any data or other information transmitted in
connection with use of the Payment Gateway or Services in connection thereto; and/ or
(ii) any interruption or errors in the operation of the Payment Gateway.
4. The User shall indemnify and hold harmless the Payment Service Provider(s) and TROLLA and
their respective officers, directors, agents, and employees, from any claim or demand, or actions
arising out of or in connection with the utilization of the Services.
5. The User agrees that TROLLA or any of its employees will not be held liable by the User for
any loss or damages arising from your use of, or reliance upon the information contained on the
Website, or any failure to comply with these Terms and Conditions where such failure is due to
circumstance beyond TROLLA’s reasonable control.
Miscellaneous Conditions :
Any waiver of any rights available to TROLLA’s under these Terms and Conditions shall not
mean that those rights are automatically waived.
The User agrees, understands and confirms that his/ her personal data including without
limitation details relating to debit card/ credit card transmitted over the Internet may be
susceptible to misuse, hacking, theft and/ or fraud and that TROLLA’s or the Payment Service
Provider(s) have no control over such matters.
Although all reasonable care has been taken towards guarding against unauthorized use of any
information transmitted by the User, TROLLA’s does not represent or guarantee that the use of
the Services provided by/ through it will not result in theft and/or unauthorized use of data over
the Internet.
TROLLA, the Payment Service Provider(s) and its affiliates and associates shall not be liable,
at any time, for any failure of performance, error, omission, interruption, deletion, defect, delay
in operation or transmission, computer virus, communications line failure, theft or destruction
or unauthorized access to, alteration of, or use of information contained on the Website.
The User may be required to create his/ her own User ID and Password in order to register and/
or use the Services provided by TROLLA on the Website. By accepting these Terms and
Conditions the User agrees that his/ her User ID and Password are very important pieces of
information and it shall be the User’s own responsibility to keep them secure and confidential.
In furtherance hereof, the User agrees to;
Choose a new password, whenever required for security reasons.
Keep his/ her User ID & Password strictly confidential.
Be responsible for any transactions made by User under such User ID and Password.
The User is hereby informed that TROLLA will never ask the User for the User’s password in an
unsolicited phone call or in an unsolicited email. The User is hereby required to sign out of his/
her TROLLA account on the Website and close the web browser window when the transaction(s)
have been completed. This is to ensure that others cannot access the User’s personal
information and correspondence when the User happens to share a computer with someone
else or is using a computer in a public place like a library or Internet café.
Debit/Credit Card, Bank Account Details
The User agrees that the debit/credit card details provided by him/ her for use of the aforesaid
Service(s) must be correct and accurate and that the User shall not use a debit/ credit card,
that is not lawfully owned by him/ her or the use of which is not authorized by the lawful owner
thereof. The User further agrees and undertakes to provide correct and valid debit/credit card
The User may pay his/ her dues to TROLLA by using a debit/credit card or through online
banking account. The User warrants, agrees and confirms that when he/ she initiates a
payment transaction and/or issues an online payment instruction and provides his/ her
card / bank details:
The User is fully and lawfully entitled to use such credit / debit card, bank account for
such transactions;
The User is responsible to ensure that the card/ bank account details provided by him/
her are accurate;
The User is authorizing debit of the nominated card/ bank account for the payment of dues
selected by such User along with the applicable Fees.
The User is responsible to ensure sufficient credit is available on the nominated card/
bank account at the time of making the payment to permit the payment of the dues
payable or the bill(s) selected by the User inclusive of the applicable Fee.
Personal Information
The User agrees that, to the extent required or permitted by law, TROLLA and/ or the Payment
Service Provider(s) may also collect, use and disclose personal information in connection with
security related or law enforcement investigations or in the course of cooperating with authorities
or complying with legal requirements.
The User agrees that any communication sent by the User vide e-mail, shall imply release of
information therein/ therewith to TROLAA. The User agrees to be contacted via e-mail on such
mails initiated by him/ her.
In addition to the information already in the possession of TROLLA and/ or the Payment Service
Provider(s), TROLLA may have collected similar information from the User in the past. By
entering the Website the User consents to the terms of TROLLA’s information privacy policy and
to TROLLA’s continued use of previously collected information. By submitting the User’s
personal information to TROLLA, the User will be treated as having given his/her permission for
the processing of the User’s personal data as set out herein.
The User acknowledges and agrees that his/ her information will be managed in accordance
with the laws for the time in force.
Payment Gateway Disclaimer
The Service is provided in order to facilitate access to view and pay dues online. TROLLA or
the Payment Service Provider(s) do not make any representation of any kind, express or implied,
as to the operation of the Payment Gateway other than what is specified in the Website for this
purpose. By accepting/ agreeing to these Terms and Conditions, the User expressly agrees that
his/ her use of the aforesaid online payment Service is entirely at own risk and responsibility
of the User.